帮助台

The IT 帮助台 provides a single point of contact for the technology needs of 博彩平台排名 students, 教师, 工作人员, 和子公司. The 帮助台 provides self service, 电话, 电子邮件, and walk-in support for a variety of technology services. The 帮助台 does not support 教师 or 工作人员 personal or home computers. For a listing of services provided, please visit the IT服务目录.

自助服务

管家IT运用 问.博彩平台排名.edu to provide self-help information 24/7 via the knowledge base and to manage cases (requests). 常见要求, users will complete a form that will allow IT to fulfill the request efficiently; for other requests, users will complete a general form.

Contact the 帮助台

  • 在线: At 问.博彩平台排名.edu (self-service knowledge base, chat, submit and manage cases). Search for information; if you don’t find what you need, submit a case for Information Technology.
  • 电话: 317-940-HELP (4357) –  Note: the 帮助台 aims to provide excellent service to each and every user. This can cause 电话 hold times to be lengthy. Utilizing self-service at 问.博彩平台排名.edu for non-urgent requests/issues will prevent users from having to wait on the 电话.
  • 面对面: Holcomb Building 350 (谷歌地图; 校园地图) – no appointment necessary; walk-ins are welcome during open hours (below).

服务台工作时间

有规律

  • Monday: 8:30 AM–5:00 PM
  • Tuesday: 8:30 AM–5:00 PM
  • Wednesday: 8:30 AM–5:00 PM
  • Thursday (late opening): 9:30 AM – 5:00 PM
  • 星期五: 8:30 AM–5:00 PM
  • Saturday and 桑迪:关闭

特殊的时间

  • Martin Luther King, Jr. 天:关闭
  • Memorial 天:关闭
  • 六月节:关闭
  • Fourth and Fifth of July: Closed
  • Wednesday, July 24, 2024: 8:30 AM – 11:00 AM (closing early for IT event)
  • Annual 教师 工作人员 Picnic, 星期五, August  23 (星期五 before Welcome Weekend): Closed from 11:30 AM–1:00 PM
  • 劳动节:闭馆
  • November, Thanksgiving Week, Wed-Fri: Closed
  • Dec 23–Jan 1: Closed

帮助台 After Hours Emergency Line

During the hours the 帮助台 is not open, users can get assistance for critical, timely situations via the after hours technology emergency line. A technology emergency is classified as a problem that impedes critical university functions/business or as a wide-scale service interruption that affects multiple people (e.g., Canvas being unavailable).

Though all of our client’s issues are important to us and we do our best to resolve them as quickly and efficiently as possible, only technology emergencies as defined above can be addressed via the after hours emergency line. Routine issues that come in after hours will be handled the following business day. Some examples of routine issues:

  • A single individual is unable to access an IT-provided service, but the service is available to all other clients.
  • A single individual is experiencing problems with his or her computer; critical University-related business is not affected.

To Access the After Hours Emergency Line:

  1. Call 317-940-HELP (4357).
  2. Follow the 电话 prompts to leave a voic电子邮件 message for the 帮助台 工作人员 on the emergency line. Please be sure to leave a clear message with your name, 电话号码, and detailed description of the issue.
  3. Once a voic电子邮件 message has been left, the 帮助台 工作人员 will be notified. A technician will contact you via 电话 (usually within 30 minutes).

日常维护

Routine system maintenance is scheduled between midnight Saturday night and noon on Sunday. For more information, visit the System Alerts and Maintenance page.

Classroom Technology Support

Immediate support for classroom technology is available by pressing the “Technology Help” button from any 博彩平台排名 classroom tele电话 or by calling 317-940-HELP (4357) and selecting option 1 when prompted. Immediate classroom technology support is available on the following schedule:

Fall/Spring Semester Hours

  • Monday–Thursday: 7:30 AM–6:00 PM
  • 星期五: 7:30 AM–5:00 PM
  • 星期六:关闭
  • 桑迪:关闭

夏天的时间

  • Monday–星期五: 7:30 AM–5:00 PM